free shipping and returns in the US $100+ free int'l shipping $300+

Shipping & Returns

Roztayger has spent 20 years building a community of satisfied (and stylish!) customers. Our shipping, returns and exchanges policies are outlined below – please contact us directly if you have any questions about our policies or our products.

SHIPPING INFO

  • Free Shipping in the USA on Orders of $100 + Up
  • Free International Shipping on Orders of $300 + Up
  • Free Returns in the USA on Regular Priced Items up to 40% off
Roztayger does not accept returns of fragrance/scent or body care items. Roztayger reserves the right to refuse a refund if the item(s) returned do not meet our requirements.

DISCOUNTS & FINAL SALE

  • Any products that are 50% Off + Up are Final Sale
  • Discount codes cannot be combined with other codes and promotions.
  • All items tagged final sale cannot be returned or exchanged.

GIFTS & GIFT CARDS

We love giving gifts (and receiving them is not bad either)! Should you wish to send an order as a gift please contact us at info@roztayger.com and we will be happy to give your purchase special attention including a handwritten gift enclosure. Online gift cards are available for purchase here.

Don't see your question listed?

Drop us a line info@roztayger.com

PROCESSING A RETURN

Returns with the United States
To arrange a free return within the US on items up to 40% off please follow the steps
indicated below. Purchases of items 50% off or more are FINAL SALE and cannot
be returned.
  1. Within 7 days of receiving your order, please click here and follow the instructions to receive your label.
  2. We ask that you ship your item within 4 days of receiving the label.
  3. Items must be accompanied by a copy of your order number + paperwork so that you may be refunded quickly.
  4. Once approved, your refund will be processed in approximately 2 business days and you will be notified by email.
    *Please note: Items cannot be worn, washed or damaged, must have all tags attached, and returned in original packaging to be eligible. Shoes must be in their original box, unworn and undamaged condition. Any items that appear to have been worn, washed or used will not be accepted for return. Items cannot be more than 40% off. We want our clients to be satisfied with every purchase they make, so please call or email us with any questions before you place your order. Our business model is based on special attention to our products and our customers, so we generally respond within an hour. We are happy to help and offer straightforward guidance. Our goal is to continue to grow our community of satisfied clients who shop with us again and again.
Returns Outside the USA
Items cannot be worn, washed or damaged. Items must have all tags attached, and returned in original packaging to be eligible. Shoes must be in their original box, unworn and undamaged. Any items that appear to have been worn, washed or used will not be accepted for return.
  1. Within 7 days of receiving your order, email info@roztayger.com to receive a Return Authorization Number. The Customer is responsible for all shipping costs involved in the return process.
  2. Roztayger is not responsible for any unnecessary duties or custom fees that may be incurred.
  3. Roztayger is not responsible for any return items lost in transit.
  4. Original shipping fees are non-refundable.
  5. Items must be accompanied by a copy of your order number + paperwork, and email approval from Roztayger.
Once approved, your refund will be processed in approximately 2 business days and you will be notified by email.

WE’RE HERE TO HELP

If you have any questions or concerns regarding the return/exchange process, please feel free to contact us at elizabeth@roztayger.com or call 646 554 6621. We are available
Monday - Friday from 9am to 6pm PST.

Don't see your question listed?

Drop us a line info@roztayger.com